Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Patient", or "Doctor") and EbiHealth360 Solutions ("Company", "we", "us", or "our"). By creating an account, accessing, or using the EbiHealth360 Solutions platform, mobile application, or any related services, you agree to be bound by these Terms.

These Terms apply to all users of the platform including patients seeking medical consultations, licensed healthcare professionals offering services, and visitors browsing the platform.

2. Eligibility Requirements

2.1 Patient Eligibility

• You must be at least 18 years of age to register as a patient. Minors may only use the platform under direct supervision of a parent or legal guardian who accepts these Terms on their behalf.
• You must provide accurate, complete, and up-to-date personal and medical information.
• You must not misrepresent your identity, medical history, or any other information.
• You must be located in a jurisdiction where telemedicine is legally permitted.

2.2 Doctor / Healthcare Professional Eligibility

• You must hold a valid, current, and unrestricted medical license issued by a recognized regulatory authority in your jurisdiction.
• You must maintain all required professional certifications, insurance, and registrations throughout your use of the platform.
• You must be registered with the Medical Council of India (MCI) or equivalent body in your country.
• You must not be under any disciplinary proceedings, license suspension, or criminal investigation related to your medical practice.
• You must complete our verification process before providing any consultations.
• Providing false credentials is a criminal offense and will result in immediate account termination and reporting to authorities.

3. Medical Services & Disclaimer

• Online consultations are not a substitute for in-person medical examinations where physical assessment is necessary.
• Doctors on our platform are independent contractors, not employees of EbiHealth360 Solutions.
• EbiHealth360 Solutions does not practice medicine or provide medical advice directly.
• We do not guarantee specific medical outcomes or the accuracy of diagnoses made through our platform.
• Prescriptions issued through the platform comply with applicable telemedicine laws and may be subject to pharmacist verification.

4. Account Registration & Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You must immediately notify us of any unauthorized access to your account.
• You may not share your account with any other person.
• We reserve the right to terminate accounts that show signs of unauthorized use or fraudulent activity.
• Two-factor authentication is strongly recommended and may be required for healthcare professionals.
• All account activity is logged and may be reviewed for security and compliance purposes.

5. Health Data & Privacy

Your health data is treated with the highest level of care and security in accordance with our Privacy Policy, HIPAA regulations, GDPR (where applicable), and the Indian Information Technology Act, 2000.

• Medical records and consultation data are encrypted at rest and in transit using AES-256 encryption.
• We do not sell your personal health information to third parties under any circumstances.
• Health data is retained for a minimum of 7 years as required by medical regulations.
• You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements.
• Consultation recordings (if any) require explicit consent from all parties and are stored securely.

6. Prohibited Conduct

• Impersonating a licensed medical professional without valid credentials
• Providing false medical information or falsifying health records
• Using the platform to prescribe controlled substances outside legal frameworks
• Attempting to access other users' private medical information without authorization
• Using automated systems, bots, or scraping tools on the platform
• Engaging in harassment, discrimination, or abusive behavior toward other users
• Soliciting patients for services outside the platform to avoid fees
• Uploading malicious code, viruses, or any harmful software
• Using the platform for any illegal medical practices
• Violating patient confidentiality or doctor-patient privilege

7. Payment Terms & Refund Policy

• Consultation fees are set by individual doctors and displayed before booking.
• All payments are processed securely through our payment partners.
• Refunds may be issued for: (a) consultations cancelled more than 2 hours in advance, (b) technical failures preventing the consultation, (c) doctor no-shows.
• Refunds are processed within 5-7 business days to the original payment method.
• EbiHealth360 Solutions charges a platform service fee which is non-refundable.
• For medical tourism packages, separate payment terms apply as outlined in your care plan agreement.

8. Doctor Obligations & Professional Standards

• Maintain valid medical licensure and immediately notify us if your license is suspended or revoked.
• Adhere to professional medical ethics and standards of care in all consultations.
• Maintain appropriate professional liability (malpractice) insurance.
• Only prescribe medications within the scope of telemedicine laws and your specialization.
• Maintain patient confidentiality in accordance with applicable laws.
• Complete consultations in a timely and professional manner.
• Not engage in any conflict of interest that could compromise patient care.
• Report any adverse events or patient safety concerns to both the appropriate authorities and EbiHealth360 Solutions.

9. Intellectual Property

All content on the EbiHealth360 Solutions platform including but not limited to text, graphics, logos, software, and AI tools are the exclusive property of EbiHealth360 Solutions and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit written permission.

10. Limitation of Liability

To the maximum extent permitted by law, EbiHealth360 Solutions shall not be liable for:

• Medical outcomes resulting from consultations conducted through the platform
• Actions or omissions of independent healthcare professionals on the platform
• Loss of data due to circumstances beyond our reasonable control
• Indirect, incidental, or consequential damages arising from platform use
• Service interruptions due to maintenance, technical failures, or force majeure

11. Account Termination

EbiHealth360 Solutions reserves the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any conduct that we determine, in our sole discretion, is harmful to other users, the platform, or third parties. You may also terminate your account at any time by contacting our support team.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India. We encourage users to first attempt resolution through our dispute resolution process before pursuing legal action.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email and platform notification at least 14 days before the changes take effect. Continued use of the platform after changes constitutes acceptance of the new Terms.

14. Contact Information

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