Refund Policy
Our fair approach to refunds. Last updated 28 October 2026
Online Consultations
| Situation | Refund | Timeline |
|---|---|---|
| Doctor did not join | 100% refund | 5–7 business days |
| Cancelled 24 hours or more before | 100% refund | 5–7 business days |
| Cancelled less than 24 hours before | 50% refund | 5–7 business days |
| Technical failure (our end) | 100% refund or free reschedule | 5–7 business days |
Times are counted from when we approve the refund; your bank may take a few extra days to show it. Free consultations and free follow-ups have nothing to refund. Medical tourism, tours and other services follow the terms in your quotation or booking.
Contact for Refunds
Email: info@ebihealth360.com or WhatsApp: +91 720 047 1522