Shipping & Delivery Policy

How and when each EbiHealth360 service is delivered. Last updated 25 October 2026.

EbiHealth360 Solutions Technologies Pvt. Ltd. ("EbiHealth360") provides mainly online services. Most of what you pay for is delivered digitally in your account; physical items are shipped only for prescribed medicines.

Online consultations

  • Delivered as a live video consultation in the EbiHealth360 app or website at the time you booked (or straight away for instant consultations).
  • Your booking confirmation is sent by email and appears in My Appointments immediately after payment.
  • If the doctor does not join, you get a refund as set out in our Refund Policy.

E-prescriptions, reports and treatment plans

  • Digital prescriptions appear in your account as soon as the doctor issues them, usually right after the consultation, and can be downloaded as PDF.
  • Free treatment plans and cost estimates for medical tourism are sent by email and in your account, normally within 24 hours of receiving your reports.
  • Nothing is posted to you for these services.

Prescribed medicines

  • Medicine requests start as an enquiry and quotation — nothing is sent and nothing is paid at that stage.
  • We arrange delivery only to countries where we have checked that the medicine may be imported and have a working courier route. If we cannot legally or reliably send a medicine to your country, we will tell you and nothing is sent.
  • Before anything is sent, a valid prescription must be verified and the supplier, Indian export rules and your country's import rules must be checked.
  • The delivery cost and estimated delivery time are shown on your quotation before you pay. When a courier is used, the tracking details are shared with you when the parcel is dispatched.
  • Delivery can be delayed by customs checks in the destination country; any customs duties or import taxes are paid by the recipient unless your quotation says otherwise.
  • If a parcel arrives damaged or wrong, contact us within 48 hours of delivery with photos at info@ebihealth360.com.

African diet meals (patients in India)

Meals ordered from your patient account are delivered to your hospital or hotel in India at the time slot you choose. Order status is shown in your account.

Travel services: hotels, flights, airport pickup and tours

Confirmations, booking references and vouchers are sent by email and shown in My Medical Trip or My Tours once the booking is confirmed by the provider. Services are delivered in person on the dates shown on your confirmation.

Questions

Email info@ebihealth360.com or call / WhatsApp +91 72004 71522. See also our Refund Policy and Contact Us page.